Refund policy
Refund Policy
Your Satisfaction Matters to Us
At Moongster, we don’t just offer peanut butter we offer trust, quality, and a promise to take care of our customers. While we work hard to deliver premium products, we understand that sometimes things may not go as expected. If that happens, we’re here to help.
🕒 Return Window
You can request a return or exchange within 5 days of receiving your order.
📦 Product Eligibility
To qualify for a return or refund, the product must be:
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Unused
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Sealed and in its original packaging
🚚 Who Covers Return Shipping?
If we made a mistake (wrong or damaged item):
We’ll cover the return shipping. Simply share a photo or video as proof via WhatsApp or Email.
If you changed your mind or ordered the wrong product:
Return shipping charges will be your responsibility, and original shipping fees are non-refundable.
🔁 Refund or Exchange Options
Once we receive and verify the returned product:
Exchange
We’ll issue a one-time coupon equal to your original order value, redeemable on your next Moongster purchase.
Refund
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Online payment orders: Refund will be processed to your original payment method.
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Cash on Delivery (COD) orders: Refund will be issued via bank transfer.
🚫 Non-Returnable Items
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Opened or used products
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Expired items
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Return requests made after 5 days of delivery
📩 How to Request a Return
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Contact us on WhatsApp or Email with your order details.
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Share photo/video proof if the item arrived damaged or incorrect.
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Our support team will guide you through the process.
📞 WhatsApp: +92 311 5120831
📧 Email: info.moongster@gmail.com
🔐 Policy Misuse
We care about our customers, but we do monitor for fraudulent or repeated misuse. If any suspicious activity is detected, Moongster reserves the right to decline return/refund requests.
💛 Final Note
We may not be perfect but we’re passionately committed to quality. If something isn’t right, reach out. We're always here to make your Moongster experience better.